If you are verifying your account for the first time, start with How to verify your account with your ID. This article covers problems you may hit during verification.

Problem 1: "This ID is already used on another account"

This message means your ID number is already registered on another Creators account — possibly an older account of yours. What to do:

• If you remember the old account, sign in to it instead of creating a new one.

• If you cannot reach it, or you want your ID moved to the new account, contact us and attach a copy of your ID. We will verify and help you move it.

Problem 2: Iqama verification does not complete

• Make sure the Iqama number is entered in full with no spaces, exactly as printed on the card.

• Make sure the Iqama is valid — expired ones cannot be verified automatically.

• If it still fails, send us a clear photo of both sides of the Iqama and we will verify your account manually.

Problem 3: Verification fails even though the details are correct

• Try a different browser, or a private window.

• Check that the name you entered matches your ID exactly.

• Wait 10 minutes and try again — the verification service is sometimes busy.

Still stuck?

Open a conversation with us and include: the problem type, the error number if one appeared, and a screenshot of the error. Our team will stay on it until your account is verified 💜